FAQ & Site Info

Terms of Service

Fees and cancellations:

You agree to our additional fees and cancellations policy.

All postage fees, both to you and back to us are the responsibility of the purchaser. All returns must be preauthorized. There will be a 20% restocking fee on all returned merchandise. (No restocking fee on exchanges.) Please do not mail any merchandise back without first contacting [email protected]. Any products sent back without first obtaining a return authorization will be automatically returned to you at your expense with absolutely no exceptions.




Order Cancellations:

1) Orders can be canceled only if the order has not yet been shipped.

2) There will be a 3% order cancellation fee on all orders paid for by credit card to cover the credit card processing fees.

3) Orders can be canceled by emailing us [email protected]]


[Limitations of Liability:

OAvillan is not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement or refund for any item you purchase from us after you return the item(s).

OAvillan is not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement or refund for any item you purchase from us after you return the item(s).

Shipping and Handling:

Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier but will work with them to make sure your transaction is complete.